Due to hygiene reasons, we only accept exchange if the items are incorrectly delivered or have serious defect.
- We are not responsible for any damage to the product caused by the shipping company or courier handlers. If exchange of goods is needed, please contact us at firstname.lastname@example.org within 48 hours after receiving the items about the issues.
- You are responsible for the return shipping fee. Please make sure you use a postal service that insures you for the value of the items you are returning, or obtain proof of posting. The parcel will remain your responsibility until we receive it.
- Please return the items in their original condition: un-used, in their original packaging, complete with any related accessories and tags. There will be no return if the item has been used and worn.
- Each item can only be exchanged once.
In case of any dispute, Lucas Monkey will have the final decision.
If you have any concerns about the goods, please feel free to email us at email@example.com and we will assist you as soon as possible.